Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods are exempt from being returned, such as personalized items or those marked as final sale. If you are unsure whether your item is eligible for return, please contact us for clarification.
Return Process
To initiate a return, you must email us at [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for paying the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that depending on your bank or credit card company, it may take additional time for the refund to be posted to your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different one, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for the return of the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the item to assess the damage. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs in such cases.
Contact Information
If you have any questions about our Return and Refund policy or need assistance with a return, please reach out to us via email at [email protected]. We are here to help and will respond to your inquiry as quickly as possible. Thank you for shopping with us, and we appreciate your understanding of our policies.